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Privacy Policy & General Data Protection Policy

1. Introduction At HS Canine Hydrotherapy, we are committed to safeguarding the privacy and security of your personal information and that of your pets. This policy explains how we collect, store, and use personal data, ensuring compliance with data protection laws, including the General Data Protection Regulation (GDPR).

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2. Scope of the Policy This policy applies to all clients, including pet owners and staff who handle personal data related to the services we provide at HS Canine Hydrotherapy.

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3. Personal Data We Collect We collect and process the following types of personal data:

  • Owner's Identification Data: Name, contact details (email, phone number, and physical address).

  • Owner’s Emergency Contact Information: Contact details for emergency situations.

  • Pet Data: Name, breed, age, medical history, veterinary details, and treatment history (e.g., relevant health conditions or injuries requiring hydrotherapy).

  • Booking and Appointment Data: Details of appointments, treatment plans, and payment information.

  • Financial Data: Payment details, bank account information (if relevant).

  • Marketing Data: Preferences for receiving promotional materials or updates.

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4. Purpose of Data Collection We collect personal data for the following purposes:

  • To provide canine hydrotherapy services to your pet.

  • To maintain records of your pet's health, treatment plans, and progress.

  • To communicate with you regarding appointments, treatments, and general updates.

  • To process payments and issue invoices.

  • To send marketing and promotional materials (with your consent).

  • To improve our services and maintain a safe environment for your pet.

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5. Legal Basis for Processing Data We process personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for us to collect and use your data, including for marketing purposes.

  • Contractual Necessity: For fulfilling agreements related to the provision of services, including booking appointments and treatment plans.

  • Legal Obligation: When processing is necessary to comply with legal requirements (e.g., for financial recordkeeping).

  • Legitimate Interests: When processing is in our legitimate interest to ensure the safety and well-being of your pet and to improve our services.

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6. Data Retention We will retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Once the data is no longer required, it will be securely deleted or anonymized.

7. Data Security We implement appropriate technical and organizational measures to ensure that personal data is secure and protected from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure storage, and controlled access to personal data.

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8. Sharing of Personal Data We do not sell or share personal data with third parties for their own marketing purposes. However, we may share personal data with:

  • Veterinarians and Pet Care Providers: To facilitate the coordination of your pet's treatment plan.

  • Legal Authorities: If required by law or to protect the safety and well-being of pets and individuals.

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9. Data Subject Rights As the owner of the personal data, you have the following rights under data protection laws:

  • Right to Access: You can request a copy of the personal data we hold about you and your pet.

  • Right to Rectification: You can request us to correct inaccurate or incomplete data.

  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

  • Right to Restriction: You can ask us to restrict the processing of your data under certain circumstances.

  • Right to Object: You can object to the processing of your data, including for marketing purposes.

  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

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10. Data Protection Officer (DPO) HS Canine Hydrotherapy has appointed a Data Protection Officer (DPO) to oversee data protection matters. You can contact the DPO at:

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11. Changes to This Policy We may update this policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you and an updated version will be available on our website.

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12. Contact Us If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your rights, please contact us at:

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